Connected Payments for Exceptional Stays

Manage all your hotel's payments with tools integrated into leading POS and PMS systems, ensuring a comprehensive guest experience.

Hotel guest making a contactless payment at a reception desk, representing FaciliPay payment solutions for hospitality and hotels.

Hospitality your guests will remember

Replace fumbling for card machines with a fully integrated payments solution which all connects back to your POS. One source of truth to run your whole business.

Guest Mobile App

Optimise your guests' stay with a branded mobile app. Guests can order room service, book spa treatments, make payments, and access exclusive offers.

  • Gift Cards, Experiences & Room Service
  • Connect to branded RFID wristbands
  • Integrate with access control systems
Hotel guest mobile app

Wristband Payment

Provide guests with branded RFID wristbands that double as room keys and payment devices. One wristband for access, payment, and experiences.

  • All-in-one wristband solution
  • Room access & payment combined
  • Branded to your resort
Resort wristband payment

Room Service Ordering

Guests can order room service directly from the app. Orders are sent to the kitchen in real-time with room number and special requirements.

  • In-app room service ordering
  • Kitchen display integration
  • Special dietary requirements
Room service ordering

Spa & Wellness

Allow guests to book spa treatments, gym sessions, and wellness experiences from the app. Payments are integrated with their room account.

  • Book spa treatments in-app
  • Integrated with room billing
  • Manage availability remotely
Spa booking in hotel app

Gift Cards & Experiences

Sell digital gift cards and experience packages online. Guests can purchase and redeem them during their stay or gift them to others.

  • Digital gift card sales
  • Experience package bundles
  • Easy online redemption
Hotel gift cards

Frequently Asked Questions

Frequently Asked Questions
Can guests charge spend across the resort back to their room?
Yes. Guests pay at any restaurant, bar, spa, pool or retail outlet by linking their room key or wristband, and every charge posts back to their PMS folio for settlement at check-out.
Does it support wristbands, key cards and a guest app?
Yes. Guests choose what suits them — an RFID wristband for the pool, their key card at the bar, or your branded app for mobile ordering and pre-arrival top-ups — all tied to one guest account.
Will it integrate with our PMS (Opera, Mews, Protel, etc.)?
Yes. Facilipay integrates with the major property-management systems and enterprise POS such as Oracle Simphony, so room charges, all-inclusive packages and guest profiles stay in sync across the property.
Can we run all-inclusive, half-board and credit packages?
Yes. You can configure inclusions, daily credits, brand restrictions and upgrade upsells per package, with anything outside the inclusion charged automatically to the guest's folio — no manual tracking at the bar.
Does it cover staff cafeterias and back-of-house too?
Yes. The same platform powers staff dining and back-of-house outlets with subsidies, payroll deduction and reporting kept entirely separate from guest revenue.
How does it reduce fraud and reconciliation errors?
Because payments, gift cards, loyalty and ordering all flow through one certified integration into your POS, there's a single channel for every transaction — cutting manual entry, reconciliation errors and fraud, and giving one unified view across outlets.
How quickly can a resort go live, and can you roll out a group?
Most single properties go live in around 6–8 weeks, including PMS integration, hardware deployment and staff training, and multi-property groups are rolled out in phases with shared guest profiles across sites.

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