Software

CRM Marketing

It costs significantly less to keep and grow an existing customer than to find a new one. Use Facilipay campaigns to create meaningful offers and communications that customers can engage with and redeem simply in-app and in-store.

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Customer DataSegmentationInsightsCampaignsPush NotificationsDigital Offers

Segmentation

When engaging customers, it can be useful to tailor your communications according to their demographics & buying behaviour. Our marketing tools automatically filter like-minded customers together so that you don't have to.

  • Categorise & target lapsed customers
  • Segment users based on buying activity
  • Identify key demographics groups
Learn more
FaciliPay customer segmentation for targeting by gender, age, birthday, lapsed activity, role, branch, and custom selection.

Campaign Builder

Our easy-to-use Campaign Builder allows you to curate promotions and offers in real-time. Sync the campaign with product-based rules, time limits and spending thresholds to encourage the behaviour you would like to see from your customers.

  • Create the offer rules and appearance
  • Customise who can avail of the offer
  • Control availability & limit redemptions
Learn more
FaciliPay campaign builder showing setup of a promotional offer with name, description, terms, promo codes, and an image.

Push Notifications

Released offers will automatically display in your mobile app for the relevant audience, however, you can also automate push notifications to increase visibility. Useful for time-sensitive offers or simply to encourage engagement from your customer base.

  • Design and deploy notifications online
  • Segment which users you want to notify
  • Schedule release for a future date
Learn more
Phone lock screen showing a FaciliPay push notification with personalised offers, beside a woman checking her phone at the gym.

Digital Offers

Any applicable offers available to a customer will be neatly listed inside your mobile app. Easy to access, customers can review the terms of an offer, and avail of the benefits online and/or by paying with their app at the point of sale.

  • Simple and attractive UI in-app
  • Instant display on release of offer
  • Easy redemption online & at POS
Learn more
Smiling customer with a phone alongside the FaciliPay app Offers screen showing promotional deals and discounts.

Frequently Asked Questions

Frequently Asked Questions
In which countries do you provide your service?
Facilipay has offices in Dublin, London and New York, and currently serves clients across Europe and North America.
How quickly can your services be implemented?
Implementation varies depending on your project requirements, but our services can be activated in as little as 5 business days.
Can you provide custom solutions for my project?
Yes — our team of consultants will work closely with you to design a tailored solution and guide you on an ongoing basis.
What type of companies do you work with?
We work with companies of all sizes, from global acquirers to independent retail outlets. Typical clients include workplaces, healthcare, education, hospitality, fitness, recreation, hotels, retail and venues & events.
How does Facilipay's pricing work?
We offer four tiers — Starter, Growth, Professional and Enterprise — with monthly or annual billing. Each tier bundles payments, loyalty, ordering and reporting, and you can compare features side-by-side on our Pricing page. Enterprise pricing is bespoke based on volume and integrations.
Do I have to switch my current payment provider or POS?
No. Facilipay is acquirer-agnostic and integrates with leading enterprise POS systems. Through Facilipay Connect we orchestrate your existing acquiring and POS into a single, certified integration — no rip-and-replace required.
What deployment options are available?
We offer three models: Facilipay Direct (we provide the full stack), Facilipay Connect (we plug into your existing acquirer and POS) and Facilipay Augment (we layer loyalty, ordering and value-added services on top of your current setup).
Which products are included in the platform?
Our software suite covers Payments, Loyalty, Gift Cards, Online & Self-Service Ordering, Marketing & CRM, Ticketing & Access, Insights & Reporting, plus a customer App and Merchant Portal — all unified under one integration.
Do you provide hardware as well as software?
Yes. We supply smart terminals, point-of-sale, self-service kiosks, vending, smart lockers and access control hardware, all certified to work seamlessly with the Facilipay platform.
Is Facilipay secure and compliant?
Yes. All card data is tokenised and encrypted to bank-grade standards, and the platform is built to meet PCI-DSS and regional data-protection requirements (including GDPR). Merchants never see raw card numbers.
Can Facilipay be white-labelled for our brand?
Absolutely. The customer app, ordering interfaces, gift cards and loyalty programmes can all be fully white-labelled with your branding, domain and visual identity.
What support do you offer after go-live?
Every client gets a dedicated implementation manager during onboarding, plus ongoing technical and commercial support from our teams in Dublin, London and New York. SLAs and 24/7 options are available on Professional and Enterprise plans.
Can I see the platform in action before committing?
Yes — request a callback or submit the enquiry form on this page and we'll arrange a tailored demo showing how Facilipay would work for your specific industry and use case.

Was your question not answered here?

Speak with Lola, our Product AI agent who knows all about our feature set and would be happy to assist — or submit a contact form and our team would be happy to get in touch.

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Talk to our team today and discover how Facilipay can transform your business operations.

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