Software

LoyLap & Customer Portal

Empower your customers with control over their accounts, balances, and transaction history. Offer this through a custom-branded app for your business, or seamlessly within the LoyLap app.

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LoyLap AppApple & Google WalletEarn LoyaltyOrder OnlineBuy Gift CardsWeb Portal

LoyLap — How Customers Interface with Facilipay

LoyLap is the customer-facing layer of the Facilipay platform. Shoppers download the free LoyLap app, link it to Apple Wallet or Google Wallet, and simply show their wallet pass in store to pay and earn loyalty at the same time. One pass, every participating merchant — no plastic card, no separate loyalty app to open. Learn more at loylap.com.

  • Free LoyLap app on iOS & Android
  • Adds a pass to Apple Wallet & Google Wallet
  • Tap the wallet pass in store to pay and earn
Learn more
Customer portal home screen

Customer Portal — On Your Website

Don't want customers to download an app? Merchants can embed a Customer Portal link directly on their own website. Customers sign in through the browser to earn loyalty, place online orders, buy gift cards, top up balances, view offers and access receipts — the same Facilipay account, with no install required.

  • Hosted link you drop on your website
  • Earn loyalty, order, gift & top up in browser
  • Same account as the LoyLap app
Learn more
FaciliPay account top-up and fund management screen with auto top-up and saved card options.

Fund Management

Users can choose to pre-load funds or pay as they go, and you can enable a credit facility on specific accounts where necessary. All funds are securely protected & deposited into your business bank account.

  • Pre-load, auto-load or pay as you go
  • Credit available instantly to spend
  • Secure & fast payout to your account
Learn more
FaciliPay online ordering and checkout screens showing a menu item, cart, and applied offer.

Order Management

Where enabled, customers will have access to the online menu you have configured. They can choose their preferred order time, collection point and menu items, and checkout with their existing balance.

  • Available in-app, online & via QR scan
  • Pay with existing balance or debit card
  • Track order preparation & access receipt
Learn more
FaciliPay screen for linking cards, fobs, and wearables with NFC tap-to-pay.

Card Management

Customers can connect site access cards (or wristbands) to their accounts. Connected cards can be used to make payments at the POS, and customers can add & remove cards from their portal themselves.

  • Connect RFID cards & wristbands
  • Use to pay and access areas on site
  • Self managed within customer portal
Learn more
FaciliPay app Offers screen with promotional deals, beside a customer using her phone.

Offer Management

Within the customer portal, users can review any offers you have made available for them. Offers are tailored according to their purchasing behaviour, and they can redeem from your online menu or at the point of sale.

  • Review relevant offers in-app or online
  • Pre-order or pay at POS to redeem
  • Enable notifications to receive alerts
Learn more
Offer management in portal

Frequently Asked Questions

Frequently Asked Questions
In which countries do you provide your service?
Facilipay has offices in Dublin, London and New York, and currently serves clients across Europe and North America.
How quickly can your services be implemented?
Implementation varies depending on your project requirements, but our services can be activated in as little as 5 business days.
Can you provide custom solutions for my project?
Yes — our team of consultants will work closely with you to design a tailored solution and guide you on an ongoing basis.
What type of companies do you work with?
We work with companies of all sizes, from global acquirers to independent retail outlets. Typical clients include workplaces, healthcare, education, hospitality, fitness, recreation, hotels, retail and venues & events.
How does Facilipay's pricing work?
We offer four tiers — Starter, Growth, Professional and Enterprise — with monthly or annual billing. Each tier bundles payments, loyalty, ordering and reporting, and you can compare features side-by-side on our Pricing page. Enterprise pricing is bespoke based on volume and integrations.
Do I have to switch my current payment provider or POS?
No. Facilipay is acquirer-agnostic and integrates with leading enterprise POS systems. Through Facilipay Connect we orchestrate your existing acquiring and POS into a single, certified integration — no rip-and-replace required.
What deployment options are available?
We offer three models: Facilipay Direct (we provide the full stack), Facilipay Connect (we plug into your existing acquirer and POS) and Facilipay Augment (we layer loyalty, ordering and value-added services on top of your current setup).
Which products are included in the platform?
Our software suite covers Payments, Loyalty, Gift Cards, Online & Self-Service Ordering, Marketing & CRM, Ticketing & Access, Insights & Reporting, plus a customer App and Merchant Portal — all unified under one integration.
Do you provide hardware as well as software?
Yes. We supply smart terminals, point-of-sale, self-service kiosks, vending, smart lockers and access control hardware, all certified to work seamlessly with the Facilipay platform.
Is Facilipay secure and compliant?
Yes. All card data is tokenised and encrypted to bank-grade standards, and the platform is built to meet PCI-DSS and regional data-protection requirements (including GDPR). Merchants never see raw card numbers.
Can Facilipay be white-labelled for our brand?
Absolutely. The customer app, ordering interfaces, gift cards and loyalty programmes can all be fully white-labelled with your branding, domain and visual identity.
What support do you offer after go-live?
Every client gets a dedicated implementation manager during onboarding, plus ongoing technical and commercial support from our teams in Dublin, London and New York. SLAs and 24/7 options are available on Professional and Enterprise plans.
Can I see the platform in action before committing?
Yes — request a callback or submit the enquiry form on this page and we'll arrange a tailored demo showing how Facilipay would work for your specific industry and use case.

Was your question not answered here?

Speak with Lola, our Product AI agent who knows all about our feature set and would be happy to assist — or submit a contact form and our team would be happy to get in touch.

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Talk to our team today and discover how Facilipay can transform your business operations.

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