Software

CRM

Facilipay's CRM builds a picture of every customer automatically from your sales: who they are, what they buy, and how often they come back. Every additional transaction creates a more comprehensive picture of your business's customers and their preferences.

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TransactionsCustomersPromotionsInventoryCloud BasedManagement

Transaction Overview

Boost your visibility and business performance. Our cloud-based CRM provides a real-time, fully synced overview of your transaction history, directly from your point of sale.

  • Cloud based for real time review
  • Filter by tender type and period
  • Identify & predict performance
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CRM transaction analytics dashboard with a sales overview chart and volume and value metrics.

All your Customers in one Place

Facilipay matches transactions to customers, automatically building a CRM database. Categorize users by buying behavior to understand and engage your clientele better.

  • Understand customer preferences instantly
  • Create and amend profiles online
  • Categorise users into defined groups
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FaciliPay customer management screen with a searchable customer list and a detailed customer profile view showing contact and account fields

Customer Groups

Organise your customers into defined groups — staff, students, VIPs, members, corporate accounts and more — directly from the CRM online or at the point of sale. Once grouped, apply special rewards, exclusive discounts, tiered pricing or targeted promotions to members of each group automatically at checkout and across every digital channel.

  • Create and assign groups online or via POS
  • Apply group-specific rewards, pricing & discounts
  • Trigger targeted campaigns per customer group
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Campaign Management

Leverage your transaction data & customer data to better understand your customers' buying behaviour. Turn basket data into actionable insights and deliver personalised, contextual offers at the right time.

  • Utilise automated business intelligence
  • Track basket data to identify preferences
  • Build & release promotions in minutes
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FaciliPay inventory and product management screen with allergens and categories, beside a customer ordering app

Inventory Management

Within the CRM, you can also manage your online menu. Synced with your point-of-sale inventory, you can choose what items and categories customers can pre-order in-app while also applying product imagery, descriptions and allergen information.

  • Syncs automatically with POS
  • Personalise product appearance
  • Customise item availability
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Inventory management in CRM

Frequently Asked Questions

Frequently Asked Questions
In which countries do you provide your service?
Facilipay has offices in Dublin, London and New York, and currently serves clients across Europe and North America.
How quickly can your services be implemented?
Implementation varies depending on your project requirements, but our services can be activated in as little as 5 business days.
Can you provide custom solutions for my project?
Yes — our team of consultants will work closely with you to design a tailored solution and guide you on an ongoing basis.
What type of companies do you work with?
We work with companies of all sizes, from global acquirers to independent retail outlets. Typical clients include workplaces, healthcare, education, hospitality, fitness, recreation, hotels, retail and venues & events.
How does Facilipay's pricing work?
We offer four tiers — Starter, Growth, Professional and Enterprise — with monthly or annual billing. Each tier bundles payments, loyalty, ordering and reporting, and you can compare features side-by-side on our Pricing page. Enterprise pricing is bespoke based on volume and integrations.
Do I have to switch my current payment provider or POS?
No. Facilipay is acquirer-agnostic and integrates with leading enterprise POS systems. Through Facilipay Connect we orchestrate your existing acquiring and POS into a single, certified integration — no rip-and-replace required.
What deployment options are available?
We offer three models: Facilipay Direct (we provide the full stack), Facilipay Connect (we plug into your existing acquirer and POS) and Facilipay Augment (we layer loyalty, ordering and value-added services on top of your current setup).
Which products are included in the platform?
Our software suite covers Payments, Loyalty, Gift Cards, Online & Self-Service Ordering, Marketing & CRM, Ticketing & Access, Insights & Reporting, plus a customer App and Merchant Portal — all unified under one integration.
Do you provide hardware as well as software?
Yes. We supply smart terminals, point-of-sale, self-service kiosks, vending, smart lockers and access control hardware, all certified to work seamlessly with the Facilipay platform.
Is Facilipay secure and compliant?
Yes. All card data is tokenised and encrypted to bank-grade standards, and the platform is built to meet PCI-DSS and regional data-protection requirements (including GDPR). Merchants never see raw card numbers.
Can Facilipay be white-labelled for our brand?
Absolutely. The customer app, ordering interfaces, gift cards and loyalty programmes can all be fully white-labelled with your branding, domain and visual identity.
What support do you offer after go-live?
Every client gets a dedicated implementation manager during onboarding, plus ongoing technical and commercial support from our teams in Dublin, London and New York. SLAs and 24/7 options are available on Professional and Enterprise plans.
Can I see the platform in action before committing?
Yes — request a callback or submit the enquiry form on this page and we'll arrange a tailored demo showing how Facilipay would work for your specific industry and use case.

Was your question not answered here?

Speak with Lola, our Product AI agent who knows all about our feature set and would be happy to assist — or submit a contact form and our team would be happy to get in touch.

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Talk to our team today and discover how Facilipay can transform your business operations.

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