Software

Insights & Reporting

Consolidate all your sales data – including orders, gift card liabilities, and detailed sales reports – within a single, easy-to-use Facilipay platform.

Book a DemoExplore Features
Top SpendersCustomer SegmentationSales ReportsCSV ExportsAPI AccessGift Card LiabilityCampaigns

Top Spenders & Lapsed Customers

Instantly see who your highest spending customers are, who's increasing their spend month-on-month, and who has dropped off. Filter by location, time period and product category to understand exactly where your revenue is coming from — and where it's leaking.

  • Automatically rank top spenders
  • Spot lapsed & at-risk customers
  • Track spend trends over any period
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FaciliPay customer analytics showing a top-spenders chart with active customers, total customers, and cards in circulation.

Customer & Transaction Segmentation

Group customers by demographic, behaviour or basket size, then act on those insights. Reward your VIPs, win back lapsed users with targeted discounts, and upsell low-selling products by combining them with popular items.

  • Auto-categorise users into smart segments
  • Trigger campaigns based on spend behaviour
  • Personalise offers for measurable lift
Learn more
FaciliPay customer segmentation screen with the lapsed-customer rule open, targeting customers who haven't visited within a set period.

Sales, Customer & Inventory Reports

Access every report you need across sales, customers, products, employees, discounts and POS performance. Review totals by time period, tender type and product, and schedule custom reports to land in your inbox automatically.

  • Sales, customer, employee & inventory views
  • Filter by location, period or product
  • Schedule recurring email reports
Learn more
Clover sales reporting on laptop and mobile with gross and net sales, an hourly chart, and discount and refund breakdowns.

Campaign Performance Tracking

Measure every campaign you run — track redemptions, revenue impact and cost over time. Identify peak usage windows and your most engaged users, then refine your offers based on what actually drives results.

  • Track redemptions in real time
  • Measure ROI per campaign
  • Identify peak usage and top users
Learn more
FaciliPay campaign performance stats with customers affected, budget spent, and coupon and budget history charts over time.

Download or Integrate via API

Export any report on demand to CSV, Excel or PDF — or skip the manual step entirely. Use your Facilipay API key to pipe live data straight into your existing BI, ERP, accounting or data warehouse stack, so reporting lives where your team already works.

  • One-click CSV, Excel & PDF export
  • REST API access with your Facilipay key
  • Webhook & data-warehouse integrations
Learn more
FaciliPay cloud reporting dashboard with sales analytics, item reports, and multi-branch filtering.

Gift Card Liability Reporting

Stay on top of your outstanding gift card balances with a live liability report that tracks every issued, redeemed and expired card. See total outstanding liability at any point in time, break it down by issue date, location or programme, and export the figures your finance team needs for month-end reconciliation and audit.

  • Real-time outstanding liability balance
  • Breakdown by issuance period, location & programme
  • Audit-ready exports for finance & accounting
Learn more
Gift card liability reporting dashboard

Frequently Asked Questions

Frequently Asked Questions
In which countries do you provide your service?
Facilipay has offices in Dublin, London and New York, and currently serves clients across Europe and North America.
How quickly can your services be implemented?
Implementation varies depending on your project requirements, but our services can be activated in as little as 5 business days.
Can you provide custom solutions for my project?
Yes — our team of consultants will work closely with you to design a tailored solution and guide you on an ongoing basis.
What type of companies do you work with?
We work with companies of all sizes, from global acquirers to independent retail outlets. Typical clients include workplaces, healthcare, education, hospitality, fitness, recreation, hotels, retail and venues & events.
How does Facilipay's pricing work?
We offer four tiers — Starter, Growth, Professional and Enterprise — with monthly or annual billing. Each tier bundles payments, loyalty, ordering and reporting, and you can compare features side-by-side on our Pricing page. Enterprise pricing is bespoke based on volume and integrations.
Do I have to switch my current payment provider or POS?
No. Facilipay is acquirer-agnostic and integrates with leading enterprise POS systems. Through Facilipay Connect we orchestrate your existing acquiring and POS into a single, certified integration — no rip-and-replace required.
What deployment options are available?
We offer three models: Facilipay Direct (we provide the full stack), Facilipay Connect (we plug into your existing acquirer and POS) and Facilipay Augment (we layer loyalty, ordering and value-added services on top of your current setup).
Which products are included in the platform?
Our software suite covers Payments, Loyalty, Gift Cards, Online & Self-Service Ordering, Marketing & CRM, Ticketing & Access, Insights & Reporting, plus a customer App and Merchant Portal — all unified under one integration.
Do you provide hardware as well as software?
Yes. We supply smart terminals, point-of-sale, self-service kiosks, vending, smart lockers and access control hardware, all certified to work seamlessly with the Facilipay platform.
Is Facilipay secure and compliant?
Yes. All card data is tokenised and encrypted to bank-grade standards, and the platform is built to meet PCI-DSS and regional data-protection requirements (including GDPR). Merchants never see raw card numbers.
Can Facilipay be white-labelled for our brand?
Absolutely. The customer app, ordering interfaces, gift cards and loyalty programmes can all be fully white-labelled with your branding, domain and visual identity.
What support do you offer after go-live?
Every client gets a dedicated implementation manager during onboarding, plus ongoing technical and commercial support from our teams in Dublin, London and New York. SLAs and 24/7 options are available on Professional and Enterprise plans.
Can I see the platform in action before committing?
Yes — request a callback or submit the enquiry form on this page and we'll arrange a tailored demo showing how Facilipay would work for your specific industry and use case.

Was your question not answered here?

Speak with Lola, our Product AI agent who knows all about our feature set and would be happy to assist — or submit a contact form and our team would be happy to get in touch.

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Talk to our team today and discover how Facilipay can transform your business operations.

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