Payments for Healthcare workers and those they treat

Doctors and Nurses don't have the time, and for their patients there can be no errors. Staff card and patient ID payments streamline payments for optimal operations.

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Older woman at home using her phone, representing FaciliPay payment solutions for healthcare and care settings.

Care-friendly payments for patients and visitors

Facilipay brings cafés, retail, vending and bedside ordering onto a single cashless platform — so patients, visitors and staff can pay the way they want, while your team gets centralised reporting.

Patient AppCashlessOrderingPortalVendingReporting

Patient Mobile App

Help patients and visitors pay with ease during their stay by implementing our easy-to-use platform, accessible via a branded patient mobile app.

  • Branded app for patients & visitors
  • Simple & intuitive interface
  • Accessible for all ages
Patient mobile app

Cashless Payments

Enable cashless payments across your facility including cafeterias, shops, and vending machines. Patients and visitors can pay with their app or contactless card.

  • Facility-wide cashless solution
  • Contactless card & app payment
  • Reduce cash handling
Cashless payment in healthcare

Family Portal

Keep families informed with a branded portal where they can manage patient accounts, load funds remotely, and view spending history.

  • Cloud-based management portal
  • Simplify payments & collect instantly
  • Keep families informed with branded app
Family management portal

Online Ordering

Allow patients to order meals from their bedside device or phone. Orders sync with kitchen systems for timely preparation and delivery.

  • Bedside meal ordering
  • Dietary requirement management
  • Kitchen display integration
Patient meal ordering

Frequently Asked Questions

Frequently Asked Questions
Can patients and residents order meals linked to their named account?
Yes. Patients and residents order from their bedside, room or phone, and every transaction is linked to their named account for billing, dietary tracking and reporting — useful across hospitals, care homes and long-stay facilities.
Does Facilipay handle allergens, texture modifications and clinical diets?
Yes. Each patient or resident profile holds allergens, texture modifications and clinical diet codes, so the menu shows only compliant choices and kitchen tickets carry the correct flags — reducing risk at the point of service.
Can families top up an account for a relative in care?
Yes. Family members load funds remotely through the portal, set budgets and see what their relative has been ordering — a practical option for elderly and long-stay residents whose families aren't on site.
Does the same system cover staff canteens and visitor cafés?
Yes. One platform powers staff cafeterias, visitor coffee shops, retail outlets and vending across the site, with separate pricing, subsidies and reporting for each audience — patients, staff and visitors kept distinct.
Is it compliant with healthcare data and payment regulations?
Yes. Facilipay is PCI-DSS compliant and GDPR-aligned, with the data segregation and audit trails expected across healthcare estates and care groups. The organisation never holds raw card data.
Can it integrate with our PAS, EMR or care-management system?
In most cases, yes. Facilipay integrates with leading PAS/EMR and care-management platforms and connects your existing acquirer into your POS, keeping resident records, billing and dietary information in sync.

Was your question not answered here?

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