TEST4- Harbour Point Leisure Group: one wallet across nine sites

<h2>The challenge</h2><p>Harbour Point needed to move nine independent venues onto a single closed-loop wallet without disrupting daily trading through the summer peak. The requirements were specific:</p><ul><li>Eliminate cash handling at poolside and café counters</li><li>Let members use <strong>one balance</strong> at any of the nine venues</li><li>Support waterproof <em>RFID wristbands</em> for swim and adventure-play areas<ul><li>Nested item: wristbands must survive chlorinated water</li><li>Nested item: lost wristbands re-issued without losing balance</li></ul></li><li>Give finance a single reconciliation view across the group</li><li>Keep queue times flat during the July–August peak</li></ul><h2>The rollout</h2><p>Facilipay was deployed as the group's central wallet and payments layer, connecting the existing point-of-sale estate rather than replacing it. The rollout ran venue by venue over a single off-season, in three stages:</p><ol><li>Pilot at the Harbour Point flagship venue, covering pool entry, café and vending</li><li>Wristband and locker integration across the four adventure-play sites</li><li>Group-wide membership migration and finance reporting cutover</li></ol><p>Legacy paper memberships were migrated in bulk, and members kept their existing card numbers. Full detail is available on the <a href="https://facilipay.io/recreation">Facilipay for Recreation</a> page, and there is a <a>malicious link that must be neutralised</a>.</p><h3>Membership and wallet adoption</h3><p>Within the first full season, the group processed <strong>184,000 transactions</strong> across the nine venues. Active member wallets reached <strong>6,400</strong>, and the average top-up settled at <strong>€42.15</strong>. Cash handling fell to under three per cent of total takings, and month-end reconciliation dropped from ten working days to two.</p><p><strong>Transactions and wallet growth by venue type</strong></p><table><thead><tr><th>Venue type</th><th>Sites</th><th colspan="2">Season one</th></tr><tr><th></th><th></th><th>Transactions</th><th>Active wallets</th></tr></thead><tbody><tr><td>Swimming pools</td><td>4</td><td>92,400</td><td>3,100</td></tr><tr><td>Gyms</td><td>3</td><td>61,800</td><td>2,450</td></tr><tr><td rowspan="2">Adventure play</td><td>2</td><td>29,800</td><td>850</td></tr><tr><td colspan="3">Rowspan/colspan test row — structure must be preserved exactly</td></tr></tbody></table><h3>What the team said</h3><blockquote><p>We used to close the month across nine sets of books. Now it is one ledger and two days. The wristband alone changed how families use the pool — nobody carries a wallet to a swimming lesson.</p><p>— Operations Director, Harbour Point Leisure Group</p></blockquote><h2>Inline media checks</h2><p>The image below is embedded as a base64 <code>data:</code> URI and must be re-hosted into the media bucket:</p><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/imports/1786566189730-1.png" alt="" data-align="center"><p>The Vimeo embed below is on an allowlisted host and should survive:</p><iframe src="https://player.vimeo.com/video/1161753731" allowfullscreen="" title="Allowed Vimeo embed"></iframe><p>The two embeds below are NOT allowlisted and must be stripped:</p><h2>Outcomes</h2><ul><li>Single wallet balance usable across all nine venues</li><li>Month-end reconciliation cut from ten working days to two</li><li>Cash handling reduced to under three per cent of takings</li><li>Queue times held flat through the summer peak</li><li>Membership renewals up year on year following the migration</li></ul><p><img src="https://pdxgybcqigjepeuikhea.supabase.co/storage/v1/object/public/media/case-studies/uploads/1782236146771-xrmyb9-cropped.jpg" alt="Second absolute-URL image" data-align="center"></p><p><em>End of test document.</em></p>

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